Refund policy
Return & Refund Policy
Last updated: 01/06/2026
Thank you for shopping with BondedSparks. We truly appreciate your support and want you to be happy with your purchase. Please review our return and refund policy below.
Returns
We accept returns within 14 days of purchase.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized pieces
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Items purchased at craft fairs, private party events, or pop-ups
All sales from these events are final.
Return Process
To initiate a return, please contact us at BondedSparks@gmail.com with your order number and reason for the return.
If your return is approved, you will receive instructions on how to send the item back.
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Please allow 5–10 business days for the refund to process, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 14 days of purchase at BondedSparks@gmail.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about this policy, please contact us at:
📧 BondedSparks@gmail.com